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Corporate Competitor Podcast

Nov 30, 2022

Ep. 123: Become the best in a world of compromise in the first of our two-part series with longtime COO and President of The Ritz-Carlton Hotel Company.

Download our free BONUS RESOURCE for reflection questions that will empower your team and listen for lessons in:

  • 7:00 How to next-level your organization’s purpose statement.
  • 10:30 The difference between management and leadership.
  • 13:45 Three things every customer expects.
  • 15:00 The fastest way to develop customer loyalty.
  • 18:00 The non-negotiables that form the backbone of Ritz-Carlton’s culture.

If these lessons resonated with you, connect with Don and his team at and together we can next-level your company culture! 

Special thanks to Haley Rose and Samantha Clark for making this episode possible.